Don't stress over your T-Mobile bill. We can help if you're experiencing an issue with your payment. If you're experiencing financial problems and need additional time to make your payment, consider a payment arrangement to help you get on track. If you have more than one T-Mobile account, check all your accounts to see if the payment has posted to the wrong account. If not, check with your bank or credit card provider. If they processed your payment, but it's not reflecting on your T-Mobile account, please collect as many details as you can before contacting us:.
Once you have reviewed this information, we can open a missing payment request. You can submit your missing payment findings or click the button below to contact us. If a text message link from T-Mobile brought you here, you'll need to provide additional payment documentation.
Use these details to determine what is needed. Important : Don't include sensitive information full SSN, account numbers, etc. We only need your full name, the last four digits of your SSN, and your mobile number to verify your identity. Omit any sensitive information. Check: We need a copy of the front and back of the cashed check. To get a copy, visit your banking website or your local branch. Money order: We need a copy of the front and back of the cashed money order.
You should be able to get a copy at the place of purchase. Electronic check: We need the bank statement from the account you used to make the payment, showing the last four digits of the account number and the payment in question. The statement also needs to show the missing payment with the running balance.
Online bill payment such as a bank or credit union : We need the front and back copy of the check, or a copy of the electronic transfer confirmation with the routing or reference number. We need a copy of the transaction receipt for payments that were made at a third-party payment agency. Customers only need to take a few easy steps:. Select devices that are not compatible with the T-Mobile LTE or 5G network will need to be upgraded to continue getting service, including the ability to make calls depending on your location.
This includes:. While roaming internationally, your data throughput may be reduced, and your Service may be otherwise limited or terminated at any time without notice. You are responsible for complying with U. Export Control laws and regulations, and the import laws and regulations of foreign countries when traveling internationally with your Device.
The availability of, and access to, emergency calling services e. You should familiarize yourself with how to access these services before using your handset for international roaming.
Streaming Video. We deploy streaming video optimization technology in our network, which also helps to ensure that available network capacity can be utilized to provide a good service experience for the maximum number of customers. The optimization technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering on mobile devices, and reduce the amount of data consumed for streaming video, making room for other users to enjoy higher speeds and a better network experience overall.
Video optimization occurs only to data streams that are identified by our packet-core network as video or where the video provider has chosen to establish protocols to self-optimize their video. In some instances, video optimization may also identify and treat downloads of video files as if they were real-time video streams.
However, the T-Mobile network offers content providers a way to opt-in to a protocol to help identify video downloads and ensure they are not treated as streaming video. Customers may have Rate Plans where video optimization is delivered at DVD quality typically p , with the ability to add a feature where video streams at speeds that provide HD video capability typically p. Alternatively, customers may have Rate Plans that offer video optimization as a customer-controlled feature e.
For more information about video optimization, visit our Open Internet Policy located at www. You agree to pay all Charges we assess and bill you or that were accepted or processed through all Devices on your account. You agree to provide us with accurate and complete billing and tax related information and to report all changes within 30 days of the change.
You will receive an electronic paperless bill unless you tell us you want a paper bill. You have the option of switching to a paper bill at no cost to you by changing your billing preferences at www. For more information about paperless billing, please visit www. Your Device can be used to purchase services and products from third parties, and Charges for these purchases may be included on your T-Mobile bill.
For no additional cost you can block third party charges from being included on your T-Mobile bill by logging into your account at www. Off-Rate Plan Charges. You may have to pay extra for calls to some numbers e. Here is more information about how we bill for calls, data usage and messaging, Wi-Fi usage, third party charges, taxes, and surcharges.
Airtime usage is measured from the time the network begins to process a call before the phone rings or the call is answered through its termination of the call after you hang up.
For voice calls, we round up any fraction of a minute to the next full minute. You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited.
We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages. Additional blocking options are available at www. Most usage and Charges incurred during a billing cycle will be included in your bill for that cycle. Some usage and Charges may be delayed to a later billing cycle, which may cause you to exceed Rate Plan allotments in a later billing cycle.
Unused Rate Plan allotments expire at the end of your billing cycle. You may be billed additional Charges for certain features and services. Charges for Wi-Fi usage may vary; see your Rate Plan for more details. You agree to pay all taxes and fees imposed by governments or governmental entities.
We may not give advance notice of changes to these charges. If you did not identify the correct PPU, or if you provided an address, such as a PO Box, that is not a recognized street address, does not allow us to identify the applicable taxing jurisdiction s , or does not reflect the Service area associated with your telephone number, you may be assigned a default location for tax purposes.
Except as may be otherwise required by law, in the event you dispute your PPU or the location we assigned you and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of our bill containing such tax or fee.
Regardless of any Rate Plan guarantee, taxes and fees may change from time to time without notice. You agree to pay all surcharges applicable to your Rate Plan. Surcharges are not mandated or imposed on you by law, they are T-Mobile Charges that are determined, collected, and retained by us.
The components and component amounts of the Surcharges are subject to change without notice. Surcharges include charges, costs, fees, and certain taxes that we incur to provide Services and are not government taxes or fees imposed directly on our customers.
Examples include general and administrative fees such as certain costs we incur to provide Service , as well as governmental-related assessments such as Federal or State Universal Service fees, regulatory or public safety charges, environmental fees, and gross receipts taxes. Surcharges assessed to you will vary depending on the type of Service and the Rate Plan you have.
Surcharges may change from time to time without notice regardless of any Rate Plan guarantee and subject to our day notice policy if changes to your Service or Rate Plan will have a material adverse effect on you. Surcharges will apply whether or not you benefit from the programs, activities, or services included in the Surcharge. Other Fees. We may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain Services, Certain transactions may also be subject to a charge for example, convenience payment, changing phone numbers, handset upgrades, etc.
We will tell you if any of these fees apply to your requested transaction. We may charge a late fee of up to the highest amount allowed by law. We may also charge a returned payment fee at the highest amount permissible by law. If you fail to pay on time and we refer your account to a third party for collection, a collection fee will be assessed by T-Mobile and will be due at the time of the referral to the third party. The fee will be calculated as a percentage of the amount due to the extent permitted, or not otherwise prohibited, by applicable law.
If we accept late or partial payments, you still must pay us the full amount you owe, including late fees. We will not honor limiting notations you make on or with your checks. You and we each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or costs of collection permitted by law or this Agreement.
If your account is unpaid or otherwise not in good standing, your service may be reduced, suspended, or terminated. Yes, for many of our products and services. We may get information about your credit history from credit-reporting agencies, which may affect your credit rating. We may report information about your account to credit bureaus.
Late payments, missed payments, or other defaults on your account may be reflected in your credit report. We may place a temporary or permanent account spending limit ASL on your account to limit the amount you can charge, regardless of when payment on those charges is due, and we may suspend your Services without prior notice if your account balance reached the ASL, even if your account is not past due.
We may require you to make a deposit or prepayment for Services. We can apply deposits, payments, or prepayments in any order to any amounts you owe us on any account.
This deposit is refundable, and will be applied as a credit to your account along with interest as may be required by law. We may remotely change software, systems, applications, features or programming on your Device without notice. These changes will modify your Device and may affect or erase data you have stored on your Device, the way you have programmed your Device, or the way you use your Device.
Make sure your first installment and each installment after are paid by the specified due date. Pay all new bills that become due during the arrangement by the due date. Don't Once set up, don't attempt to change, extend, or delete a payment arrangement.
0コメント